oUR sERVICE
Service as Part of the UltraTag System
We deliver more than durable hardware and top-notch software. Our service stays with your arena long after the first game starts.
Support That Keeps You in the Game
Your venue shouldn’t be locked into expensive service contracts. Just accessible support when you need it – free software updates included.
Fast Repairs - Even for Non-UltraTag Systems
Fast game, fast repairs – we provide repairs and support even when you’re using a different brand at your laser tag arena.
Our Service never stops
What To Expect From Us
Shape Your Laser Tag Concept
We start by understanding your location, audience, and operational needs. From the first conversation, we work with you to find a solution that fits your laser tag arena and operation. Because of our decades of experience in the industry, we also bring a network of experts that can help you shape your venue – if needed.
A System Built for Your Operation
We install the UltraTag hardware and software with care, guide you through the setup, and ensure everything is configured for smooth day-to-day use. Our focus is reliability, ease of operation, and long-term performance. Right after delivery, your arena is ready for action.
Ongoing Support & Free Updates
Our involvement doesn’t end after handover. We remain reachable, provide ongoing support and free updates, and respond quickly when needed – so your arena keeps running without stress.
"Our customers need to deliver to their customers. That only works if the system is reliable and the support is fast. That's why service is not an extra for us - it’s essential. We stay involved, from the first idea to long after delivery."
Remote Service. Low Maintenance.
UltraTag systems are designed to require minimal maintenance in daily operation. By focusing on robust hardware, long battery life, proven electronics, and clear system architecture, we reduce wear, complexity, and unnecessary service interventions. This means fewer interruptions, lower operational effort, and more uptime for your arena.
When support is needed, our remote service allows us to diagnose issues quickly and efficiently. In many cases, adjustments, checks, or guidance can be handled without waiting for on-site intervention. Combined with our fast repair turnaround when hardware does need attention, this approach keeps your laser tag operation running smoothly.
"The service of UltraTag is always friendly, fast, and professional. Tim is incredibly helpful and dedicated, and you really feel well taken care of as a customer."
Fast Repairs. Even for Non-UltraTag Systems.
We currently provide service and repairs for non-UltraTag systems to 30+ laser tag venues across Europe. If you’re struggling to get reliable technical support or timely service for your current system, we’re happy to take a look and help where we can.
With many years of experience in the laser tag and family entertainment industry, we assess each situation honestly and focus on practical solutions that keep your arena running. Feel free to reach out to discuss your issues – we’re always open to help.